What is Factory-Direct-Buy’s Secure Payment service?

Factory-Direct-Buy.com Secure Payment aims to provide a safe payment service for all parties engaged in international trade. By partnering with an independent online payment platform , Factory-Direct-Buy.com provides payment security to both buyers and suppliers.


1. Payment Security and Refund Options

Your money is held by Factory-Direct-Buy, an independent online payment platform, until you confirm delivery. Once you have confirmed delivery, we will then notify Factory-Direct-Buy to release the payment to the supplier.


2. Full Refund


If the supplier doesn't ship your order on time, or if you don't receive it and it is determined to be the fault of the supplier, you'll get your payment returned directly.


3. Partial Refund & Keeping Products


If the products you receive are significantly different from the product requirements agreed in the contract with the supplier, you may choose to receive a partial refund and also keep the products.


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